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Orders and Postage

 

Placing an order

Guide Supplies accepts orders via our online store, and endeavours to process all orders the same day if received by 1.30pm. Excluding weekends and public holidays. If necessary, you may cancel all or part of your order, provided you contact us before the order has been fulfilled and posted.

Guide Supplies will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.

Payment Options

Online orders are to be paid by credit/debit card (Visa or Mastercard) or PayPal when placing the order. Online payments use a secure encryption process through PayPal.

Guide Supplies in-store payment facilities include EFTPOS (Visa or Mastercard), or Cash.

All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) also include GST where applicable

Postage

All orders are shipped using Australia Post. 

The average delivery times for Standard delivery are:

  • 4-7 Business days for Australian wide including most country areas
  • 7-10 Business days for WA, far North Qld and most of NT, outside Alice Springs and Darwin.

Postage fees as follows:

  • *Standard delivery Australia wide $8 
  • *Express Parcel Australia wide up to 5kg  $20
  • *International letters $10
  • *International parcels up to 3kg $25

We reserve the right to alter these prices if and when required.

* Please note these postal prices do not apply to our Wholesale customers