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Terms and Conditions

Refund Policy
If the goods are faulty, wrongly described or different from a sample shown to you, you can choose between a refund, exchange or credit. Your request for a refund needs to be accompanied by proof of purchase and any claims should be raised with Guide Supplies within 28 days of receipt of goods. Items that have been used, worn or are not in original condition cannot be refunded or replaced. All special orders are non refundable and non returnable unless faulty.

Returning Goods

If returning goods by post, please include a copy of your proof of purchase, an explanation for returning the goods and whether you require an exchange, refund or credit, along with your details. Exchanges will incur a $5.00 postage fee charge. Guide Supplies is unable to refund freight/shipping charges, except in circumstances where the goods are faulty, have been inaccurately described or do not match the sample shown. Please package carefully and send to:

Girl Guides Queensland
Guide Supplies
PO Box 739
Fortitude Valley QLD 4006

Payment Options

Online orders are to be paid by credit card (Visa or Mastercard) or PayPal when placing the order. Online payments use a secure encryption process through PayPal.

Guide Supplies in-store payment facilities include EFTPOS (Visa or Mastercard), Cheques or Cash.

All Prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including Delivery Fees) also include GST where applicable

 

Placing an order

Guide Supplies accepts orders via our online store, mail or phone and endeavours to process all orders the same day they are received. Excluding weekends and public holidays. If necessary, you may cancel all or part of your order, provided you contact us before the order has been fulfilled and posted.

Guide Supplies will not be liable to you for loss you or any third party suffers for a delay or failure to process your Order or deliver Goods due to inaccurate or incomplete details provided in an Order.

Postage

All orders are shipped using Australia Post. 

The average delivery times for Standard delivery are:

  • 4-7 Business days for Australian wide including most country areas
  • 7-10 Business days for WA country, far North Qld and most of NT, outside Alice Springs and Darwin.

Postage fees as follows:

  • *Standard delivery Australia wide $8 
  • *Express Parcel Australia wide up to 5kg  $20
  • *International parcels up to 3kg  $25
  • FREE - in store pick up from Guide Supplies, Windsor, Brisbane

We reserve the right to alter these prices if and when required.

* Please note these postal prices do not apply to our Wholesale customers

Privacy Policy

Personal Information, which you provide to us during the Order, will be kept and used for the purpose of processing and delivering your order only. Your details will not be passed on to a third party.

Unless otherwise indicated in your account settings or at the time you placed your Order, Guides Queensland or Guide Supplies may send you marketing information

If you wish to change or update your online account information (including your email address, password or communication preferences), simply login to your account. Our online store uses Pinterest Tag to track customer behaviour.

For all enquiries or information regarding any of the above, please contact Guide Supplies.